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Terms and Conditions at ace77

When you open an account with us, you're agreeing to clear, straightforward rules that protect both your play and our platform.

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ace77 Terms and Conditions at ace77
HELP WITH TERMS

How to Reach Us About Your Account

Team online

Live Chat

Open the chat widget in your account lobby during operating hours. Our team answers questions about your terms, deposits, withdrawals and account status in real time. Available throughout the day on weekdays and weekends.

Email Support

Send account or terms questions to our support email. We read and respond to every message within 24 hours, including clarifications on deposit holds, withdrawal delays and account restrictions.

Account Settings

Visit your account dashboard to review your personal details, active deposit methods, withdrawal history and any restrictions we have placed on your play. Update your information directly from the settings tab.

YOUR DATA, YOUR SECURITY

How We Handle Your Account Information

Account Privacy

Your login details, payment information and account history are encrypted and stored securely.

Deposit & Withdrawal Records

Every transaction via DANA, OVO, GoPay or QRIS is logged with a timestamp, amount and status.

Account Verification

When you sign up or request a withdrawal, we may ask for identity proof or payment method confirmation.

Cookie & Tracking Consent

We use cookies to remember your login session, game preferences and deposit method.

Data Retention

We keep your account data, game history and transaction records for the duration of your membership.

Request Changes to Your Data

You can update your name, email or phone number in your account settings.

Terms & Conditions FAQs

You must be of legal age to hold a gaming account where local law permits. We verify your age during account creation. If you provide false age information, we reserve the right to close your account immediately and cancel any pending payouts.

Deposits must come from a payment account (DANA, OVO, GoPay or QRIS wallet) registered in your own name. Using a third-party payment method violates our terms. If detected, your account may be suspended, your funds forfeited, and we may refuse future registration.

No. One account per person is required by our terms. If we detect multiple accounts linked to the same identity, phone number or payment method, all accounts will be closed and associated balances forfeited. Duplicate accounts undermine fair play.

Withdrawals to DANA, OVO, GoPay and QRIS typically arrive within 5–30 minutes once approved. If a withdrawal is delayed beyond two hours, contact support with your transaction ID. Bank transfers may take 1–2 business days depending on your bank.

Report account errors or unauthorised transactions to our support team immediately with the transaction ID and date. We investigate all disputes within 48 hours. If fraud is confirmed, we correct your balance and help you secure your account.

Yes. If you breach our terms — such as using bots, multi-accounting, or attempting fraud — we may close your account instantly. We also reserve the right to suspend access if suspicious activity is detected. You may appeal the closure via email within 30 days.

Our core terms are consistent for all players in regions where we operate. However, local gambling laws vary. Access to our platform depends on local law where you are located. If your region restricts online gaming, you may not be able to use ace77.

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